FAQ – Earthyline

About Earthyline

Earthyline is a brand dedicated to create sustainable, contemporary handmade products that celebrates India's rich heritage. Our designs feature, authentic handloom fabrics adorned with traditional art and crafts.

How can brands collaborate with Earthyline?

We welcome partnerships aimed at fostering a sustainable fashion ecosystem rooted in our heritage. If you're interested in collaborating, please reach out to us at care@earthyline.com.

How do I contact Earthyline?

You can reach our team by calling or WhatsApping us at +91 8100650300 from 10:00 AM to 6:00 PM, or by emailing care@earthyline.com. We’re here to assist you!

How can I stay updated on Earthyline launches?

Subscribe to our newsletter and follow us on social media (@Earthyline on Facebook and Instagram) for the latest updates and product launches.

Where can I place my order?

You can place your order through the “Shop” option on our website: www.earthyline.com.

Can I place orders over the phone?

Typically, all orders should be placed through our website. However, if you encounter any issues, feel free to call or email us for assistance.

Can I order via email?

We prefer orders to be placed through our website. If you're having trouble, please contact us for an alternative solution.

How can I place a bulk order?

We’d love to discuss bulk orders! Please email us at care@Earthyline.com for more information.

What if I like a product that’s out of stock?

Please reach out to us, and we’ll inform you about availability and the estimated lead time.

How is my order shipped?

We partner with reputable courier companies to ensure door-to-door delivery through reliable logistics partners.

What is the shipping cost for domestic shipments?

Shipping within India is as per our shipping policy.

What is the standard delivery time?

Orders are typically shipped within 2-3 days of confirmation and delivered within 5-7 working days thereafter.

Do you offer express shipping?

Yes, express shipping is available for select pin codes at an additional cost, applicable only to prepaid orders.

How can I modify my shipping address?

To modify your shipping address, please email us within 2 hours of placing your order. Changes cannot be made once the order is processed for shipping.

Can I return my order?

Please refer to our Return and Refund Policy in the Information Section for details.

How do I cancel my order?

Orders can be cancelled only before shipping. Please contact us within 2 hours of placing your order for cancellations.

What if I receive a damaged product?

Do not accept a damaged or tampered package. Please consult our Return and Refund Policy for the necessary steps.

How will I receive my refund for a cancellation or return?

Refer to our Return and Refund Policy for more information.

Is there an extra charge for return shipment?

Yes, additional charges apply. Please see our Return and Refund Policy for specifics.

Which payment methods do you accept?

We accept most major payment methods, including MasterCard, VISA, Google Pay, PhonePe, Paytm, net banking, UPI, and more.

Do you offer cash-on-delivery?

Yes, we do provide a cash-on-delivery option on some selected products.